At 36Hourprint, our commitment to your satisfaction stands unwavering. We take immense pride in delivering top-tier print-on-demand products coupled with exceptional customer service. If, by any chance, your purchase falls short of your expectations, rest assured, we’re here to lend a hand.
Refund and Remake Guarantee:
In the event that the print quality of your received product doesn’t align with your vision, we present you with a no-questions-asked remake option. We’ll recreate your order, investing our expertise and resources, until the print quality meets your expectations. This comes at no extra cost to you.
Should the remake not find a special place in your heart, worry not. We also extend a full refund for the product’s cost, ensuring your satisfaction remains our focal point.
Return Process:
Should the need for a return arise due to print quality concerns, kindly follow these steps:
Reach out to our esteemed Customer Support team at [customer support email/phone number] within 7 days of receiving your order.
Detail the issue at hand and, if possible, provide clear photos showcasing the print quality matter.
Our team will scrutinize the concern and gracefully guide you through the return process, ensuring your experience remains seamless.
Eligibility for Return:
For a return or remake to take its course, the product must retain its original condition – unused and unaltered since it first landed at your doorstep.
It’s important to note that returns or remakes strictly pertain to products grappling with print quality issues. Other factors, such as design approval or nuanced colour variations, are distinct chapters that don’t fall under the same return umbrella.
Refund Process:
Once your returned item reaches our quarters and undergoes meticulous inspection, an email will venture your way. This digital courier will notify you of the safe arrival of your return.
Upon the green light for your return, we’ll initiate a refund to your original method of payment within 7 business days, ensuring a smooth transition of funds.
Contact Us:
For any queries or apprehensions relating to our Refund and Return Policy, kindly feel free to direct your concerns to our dedicated Customer Support team.
Any future updates or refinements shall be unveiled with utmost transparency on our website.
We extend our sincerest gratitude for choosing 36Hourprint for your print-on-demand needs. Your satisfaction remains our ultimate masterpiece.